Frequently Asked Questions - BMC-IT


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  1. What is the BMC-IT computer platform and how does it work?     [jump in page]   2019-10-08
  2. What should be done to introduce a new system administrator at BMC?     [jump in page]   2019-07-10
  3. How does the reinstallation of Windows computers work at BMC-IT?     [jump in page]   2019-07-05
  4. May I have SIMCA and MODDE for Windows please?     [jump in page]   2019-06-24
  5. How do I uninstall old Adobe software and remove old license information?     [jump in page]   2019-06-05
  6. What is ZENworks? How to I install applications via ZENworks application window?     [jump in page]   2019-02-22
  7. How to change language in Windows 7 Enterprise     [jump in page]   2018-11-06
  8. How do I install Adobe CC Complete (Photoshop, Illustrator...) in Windows?     [jump in page]   2018-06-11
  9. I would like SPSS on my computer.     [jump in page]   2018-05-30
  10. How do I buy a new computer?     [jump in page]   2018-03-23
  11. How do I use AddPrinterGUI to add printers in Windows 7/8/10 x64?     [jump in page]   2018-03-23
  12. Please help with installing the software Origin!     [jump in page]   2018-03-07
  13. How do I uninstall the Zenworks agent?     [jump in page]   2017-12-14
  14. How do I merge PDF documents with PDF-Xchange in Windows?     [jump in page]   2017-08-17
  15. How to use WinSCP to access files over SCP on Windows     [jump in page]   2017-03-31
  16. How do I install EndNote?     [jump in page]   2016-03-07
  17. How do I start Primula? (or install a new version)     [jump in page]   2016-01-12




1. What is the BMC-IT computer platform and how does it work?

See also: Should I upgrade to the latest version of macOS?
See also: Should I upgrade to the latest version of Windows?
See also: What service levels does BMC-IT have compared to others at the university?
See also: Who manages IT-support for whom at BMC?
See also: What do the different symbols in BlueCat mean?
See also: Do you have a virtual machine (server) I can use?
See also: How does the reinstallation of Windows computers work at BMC-IT?
See also: We need more storage! Do you have a file server we can use?

The platform is the stack of software and infrastructure that BMC-IT use.

Goals for the BMC-IT work with the platform:

  1. Provide a well working platform environment for the end users.
  2. Listen to what the users need. Implement changes in the platform when possible.
  3. Work together with the university and use central systems whenever possible.
  4. Provide options for the users with different needs regarding management, storage and operating system.

These are the major components of the platform

UpUnet and internal campus network

  • backbone and router financed via IT-division
  • campus switches financed via BMC
  • maintained by IT-division
  • cross connect patched by BMC-IT

The network and maintenance is payed for by the rent. There are no extra cost involved. However new networks sockets have to be payed for by the tenant.

BlueCat

  • pushed for and initiated by BMC-IT via IPAM-talk on IT-forum
  • maintained by and financed via IT-division

BlueCat is a tool for IPAM, an interface to manage DHCP and DNS. BMC-IT are using whitelists in BlueCat to control what clients will get an IP on which networks. BMC-IT also using central TFTP (PXE) server maintained by IT-division.

BMC server room

  • owned via IT-division and BMC
  • maintained by Akademiska Hus
  • operated by IT-division with assistance by BMC-IT
  • financed by the users from the whole university

The server room is for use by the whole university. Servers BMC-IT maintain for the departments we give support too are paid for by the users of BMC-IT.

Microsoft deployment toolkit (MDT)

  • included in present licenses
  • maintained by BMC-IT

MDT is used for installation of Windows and an engine for software distribution (Zenworks) on client computers.

Munki

  • open source software
  • maintained by BMC-IT

Munki is used for software distribution on Mac. Munki does one thing, program and configuration distribution, and does that very well.

Microsoft Active Directory

  • maintained by IT-division

The client computers are joined to the Active Directory providing authentication and directory services.

OCS Inventory

  • maintained by BMC-IT

Light weight inventory of software and hardware. Currently run in Mediateket (student computer laboratories) and some Linux servers at BMC.

Zenworks

  • maintained by Uppsala University

Zenworks is used for software distribution on Windows. Packages that BMC-IT uses are mostly built by BMC-IT but some are shared over the university.

HNAS file server

  • owned and maintained by IT-division
  • financed by the users

Better storage. Cost 7000 SEK/TB/year (7 SEK/GB/year) in steps of 500 GB. Offline files may be used for access of Documents and Desktop, but not shared group folders.

PCFS (Archive storage)

  • owned maintained by BMC-IT
  • financed by the users

In the price range of cloud storage. Simple storage with compression, snapshots and rsync to secondary server. The solution can handle tens of millions of files with hundres of snapshots with snapshots for over a year.

OwnCloud sync storage (In development)

  • open source software
  • maintained by BMC-IT

Syncronized storage, similar to Dropbox in functionality. Currently used by a single department.

IBM Spectrum Protect tape backup

  • owned and maintained by IT-division
  • financed by the users

IMB Spectrum protect is a enterprise standard backup and recovery system maintained by IT-division for the whole university. It is not very fast for many small files, in particular when backing up tens of millions of files incrementally.

Shared parts of the platform and comparison with some of the other platforms at UU made in 2018

SUNET highed BMC-IT EPI UADM UUIT RBL-IT POL-IT EBC UUB EKIT GT BLAS
info / contact JNvB JNvB BB various CR HH SÅ+BG EL AL
server room 3000 SEK/U/y BMC server room BMC server room
BMC server room
UUIT
BMC server room
Ångström
ITC + Ångström EBC
CAR
BMC server room
Ekonomikum
virtual machine platform Openstack KVM
UUIT VMWare VCenter ESXi
KVM
Microsoft Datacenter Hyper-V UUIT VMWare VCenter ESXi RUD-IT VMWare VCenter
Cloud­system OpenStack
POL-IT VMWare VCenter ESXi
EBC VMWare VCenter ESXi
UBIT VMWare VCenter ESXi
KVM
MS Hyper-V
network infra­structure Cisco Cisco
Fortinet
Cisco
Cisco
Fortinet
HP
Cisco
Cisco Cisco Cisco
IPAM solution BlueCat BlueCat BlueCat
Bluecat
ISC DHCP
?
BlueCat
ISC DHCP
BlueCat BlueCat
tape backup solution IBM Spectrum Protect IBM Spectrum Protect IBM Spectrum Protect IBM Spectrum Protect Arcserve IBM Spectrum Protect IBM Spectrum Protect IBM Spectrum Protect
main client storage
UUIT Hitachi NAS (HNAS)
RBL-IT EMC Isilon
Microsoft Windows Storage Spaces UUIT Hitachi NAS (HNAS) RBL-IT EMC Isilon HP 3Par NetApp UBIT SAN EKIT SAN
sync storage SUNET box
Windows offline files
OwnCloud
UUB Micro Focus Filr
Windows work folders -
dat­Anywhere
Micro­focus Filr (2018)
Micro­focus Filr Windows offline files UUB Micro Focus Filr
Micro Focus Filr
SUNET Box
software distribution and inventory
SCCM
Jamf Casper Suite
Munki
Micro Focus Zenworks
Munki
OCS Inventory
SCCM
Jamf Casper Suite
- LanRev Micro Focus Zenworks Micro Focus Zenworks
Micro Focus Zenworks
Mobile Manage­ment
Micro Focus Zenworks
anti-virus software POL-IT SEP SCEP System Center Endpoint Protection - RUD-IT SEP POL-IT SEP (Windows)/ FortiClient (Mac) F-Secure F-Secure EKIT SEP
printing system eduPrint
eduPrint
direct print
? eduPrint eduPrint
eduPrint
direct print
eduPrint
eduPrint
direct print
Gespage
eduPrint
signage Xibo ? ? Samsung ? ? ? EKO-sign
number of computers in USER-AD 1174
bmc- fbv- farmbio- icm- ifv- ikv- imb- neuro- inv- isp- kmb- mcb- sll- mms- !inv‑opht !inv-srv00
2841
epi- ep- uadm- ucr- ilk- farmaci- nai- far-
- 1240
surgsci- igp- rud- rudb- inv-d0 inv-l1 imv- inv‑opht-
996
itc- mat- pol- fys- ang- kem- it- pol- polb-
335

ebc-
574
uub-
504
eki- kug- eh- fek- im- obs- kg- stat- nek-
624
psy- ipb- peki- uue- ipbs- bla- edu- did- fba- ffs- pu- kuup- ped-




2. What should be done to introduce a new system administrator at BMC?

There are several different systems a new employee may get access to. This is not a complete list of all systems that should be given access to but rather a list of external systems that one should at least be aware of.

Some of these things have to be done before an employee start.

Some of this applies to more than just BMC so you are more than welcome to take a look. Please let us know if there are things we are missing.

Personal computer and work space

Get an office. Chair, table, network. Do you need an ergonomic adjustable table? Make a raid down to the BMC campus office supply cabinet and get some pens, a notebook, a scissor and other office stuff that you might need.

If you have a Mac, get an external hard drive to run local Time Machine backups.

Get a standard PC and/or Mac up and running with the standard installation. When you have a UU account, make sure you are a local administrator.

If you need to, get two USB-sticks, one with Windows (with MDT) and one with latest macOS so that you can reinstall computers. Be familiar with the instructions regarding reinstallation of Windows and macOS.

There is a Mac installation server available on the BMC-Data network. There is a PXE boot menu available on almost all networks where legacy (not UEFI) installations of Windows can be done. Also basic network boot options for installing CentOS, installing Ubuntu and running Memtest86 etc are available there.

Configure the computer to work with eduroam and eduPrint. Make sure it works.

Order a home directory at My Rudbeck and use the Medfarm voucher to get it for free. Make sure you can access this storage on your computer.

Try out Filr the file sync system. Install the Filr client on your computer. Understand where data is stored. Make sure you can access the data both via Filr and directly.

Let your boss order a phone, either fixed phone or mobile.

Activate your access to the VPN service by following the instructions.

Work clothing

You may get your own fancy BMC/UU hoodie at Grolls. Or whatever work clothing you need for doing your job.

Administrator access

Apply for administrator access to the Local IT organisation in the Active Directory. This will control access to USER.UU.SE\BMC and USER.UU.SE\LocalIT\BMCI in the Active Directory. The terminalserver to use is called dcts.user.uu.se.

The group BMC Computing Department in USER-AD (sorry for the odd name of this group) control some access to different systems, including the file share \\BMCIT-Common.files.uu.se\BMCIT-Common aka \\USER.UU.SE\BMCI\Common.

The Zenworks system for management of mainly Windows.

The Munki system (Managed software center) for list packages etc for Mac and the Munki bootstrap.

The Symantec server (just FYI).

Physical access

You need an employee key card. This will grant access to the corridors at BMC but not to other campuses.

You need a key to your office. Almost all offices at BMC campus management share the same lock and key.

After instructions, you may get access to the BMC computer room at D11:0.

The cross connect cabinets of BMC are locked with a special key which could be granted access via the BMC-administration if needed. There exists an extra key in the Nyckelpiga at the basement so one do not need a physical key all the time.

Network management systems

There are some network administrative systems that one should be aware of and maybe given access. This includes:

  1. NetDB (for IP / VLAN / Mac / Switch-port information) (Ask Netsupport for access)
  2. NetReg (for Vlan and router and router filter configuration) (you need a static IP for this on your client so fix this in the following system first...)
  3. Bluecat (the IPAM system for DNS DHCP information) (Ask Servicedesk for access)

Medarbetarportalen

Login at Medarbetarportalen. Here you can find for example:

  1. Sympa - mailing list server. You may want to join these mailing lists:
    • da-info@lists.uu.se
    • it-forum@lists.uu.se
    Someone at BMC-IT have to add you to:
    • bmc-it@lists.uu.se
    You will be automatically added to:
    • bmc-int@lists.uu.se
  2. Primula Web - wage, vacation, sick leave, parental leave etc.
    • Send in reciepts for healthcare (visiting the doctor or prescribed medication)
    • Send in reciepts for wellness (gym membership, swimming and many other forms of wellness activities)
  3. Product Web - procurement
  4. Progdist - software licence server
  5. Akka-self service - how to change password and create guest accounts
  6. eduPrint - the printing system
  7. EasIT - the helpdesk system. This is the tool to handle support requests.

Other systems:

  1. Rudbeck-IT has a chat at https://chat.rudbeck.uu.se
  2. BMC-IT has an old arpwatch at http://net.bmc.uu.se/

Documentation to read

Read the docs in the FAQ at http://it.bmc.uu.se/faq/ and SOPs at http://it.bmc.uu.se/sop/. You do not have to read everything but it is good to have an idea of what it is. Of special interest may be how to reinstall computers with Windows and macOS.

There are more docs at the INV-Common share as well.

Take a look at the central IT helpdesk documentation at mp.uu.se/web/info/stod/it-telefoni

Take a look at the environment and security web pages at BMC. Make sure you know the way to the recycle rooms and to the container for the combustible fraction.

New employee introduction

The university has introductions for new employees. Book in the next scheduled event!

Wellness, waste and environment at BMC

There are a gym, table tennis room, showers and sauna at BMC. Read more at BMC - health. Please note that employees at Uppsala University get a small wellness subsidy every year which can be used for gym membership and other similar activites. Also when job allows you may have one hour of wellness activities every week on paid time.

There are a couple of in-service bikes at BMC, two normal and two are electical. Lend them at the reception.

In order to learn on how to handle waste on BMC, please read the documentation.

Please note that no smoking is allowed closer than 15 meters from any university entrance.

Welcome! :-)





3. How does the reinstallation of Windows computers work at BMC-IT?

See also: What is the BMC-IT computer platform and how does it work?

These are instructions for installing Windows 10 x64 Enterprise via MDT 2013.

  1. Prepare installation
    1. Create USB flash drive
    2. Configuration for network boot
    3. Configuration of router filter
    4. Permissions for autojoin domain
    5. Hardware support
  2. Configure BIOS
  3. Starting install via USB flash drive
  4. Starting install via network
  5. Clearing partitions
  6. Continue with installing
    1. Select task sequence
    2. Fill in computer name and join domain
    3. Select applications
    4. Wait while installing
    5. Administrator password

Prepare installation

Create USB flash drive

  1. Get access to the installation directory through User-AD group bmc-autoadmin-group. Mail a mail to BMC-IT (helpdesk@bmc.uu.se) with your username and what you want.
  2. Get one or several 32 GB USB flash drives. Login on a Windows 10 computer with USB-ports as administrator.
    IMPORTANT: DO NOT HAVE A NETWORK DRIVE MAPPED TO G: H: I: OR J:!
  3. Insert the USB flash drives (max 4 at the same time) in Windows 10 computer.
  4. Start a command prompt as administrator cmd (use CTRL and SHIFT to run as administrator from the prompt in the start menu)
  5. Run command: net use n: \\uuit-nasutus.its.uu.se\BMCIT-Common /user:user\account and login using your university account and password A.
  6. Run command: \\uuit-nasutus.its.uu.se\BMCIT-Common\MDT\scripts\MDT_FormatUSB.cmd \\uuit-nasutus.its.uu.se\BMCIT-Common\MDT\MDT-MediaMT
    This will format and erase all USB flash drives inserted in computer!
  7. Wait a long time. The faster the USB flash drives the better.
  8. Done!

Update USB flash drive

  1. If you already have done the above steps on a USB flash drive, you can choose to only update the USB flash drive by running command:
    \\uuit-nasutus.its.uu.se\BMCIT-Common\MDT\scripts\MDT_FormatUSB.cmd \\uuit-nasutus.its.uu.se\BMCIT-Common\MDT\MDT-MediaMT sync
    This will not format, just update the sticks with changed files.

Installation of Dell Latitude 7390

  1. Install the USB-stick prepared according to the instructions above.
  2. Start the computer, press F12 to enter BIOS.

  3. Remove USB from the "Boot Sequence", save and exit BIOS setup.

  4. Boot the computer from USB      (start the computer, press F12).

  5. Fill in computer name.
    The new computer name standard is first three letters for institution, then a dash and the computer serial number.
    The serial number is automatically read from the computer BIOS.
    If you are using a Virtual Machine, then name the computer TLA - VM USERNAME.
    Example: A computer at BMC used by a user with AKKA-name jny25782  would be named BMC-VMJNY25782.

  6. Create a physical Dymo-label and put it on the computer.

  7. Select applications to install during deploy.
  8. Wait up to two hours, but normally 20-30 minutes while the computer is running MDT for installing OS and applications.

  9. Done! Login using your AKKA-id and start "ZENworks Application Window" to finish installing applications.

    For computers in USER-AD at BMC the local administrator password is set by a GPO to a unique hash for each computer. Any locally set password will be overwritten.

    Without the GPO SetLocalPassAsMD5 the password will be set to bytgenast which means that you are responsible to CHANGE PASSWORD when the installation is done.

    Currently the algorithm looks like this: The serial number is upper case, cut to 11 characters, and padded by zeroes until 12 characters length, and then a secret password is added. The following works at the command line at macOS or Linux to create the password.




Configuration for Network boot

For Windows DHCP it looks like this:


For ISC dhcpd it looks like this: from dhcpd.conf (this is using the central tftp.its.uu.se server)

 filename "bmc/pxelinux.0";
 next-server "130.238.7.37";
/tftpboot/pxelinux.cfg/default (already done)
PROMPT 1
TIMEOUT 100
DEFAULT l
DISPLAY msgs/boot.msg

LABEL l
      MENU LABEL ^Local Boot (default)
      LOCALBOOT 0

LABEL mdtmt
  MENU LABEL Windows MDT LiteTouchPE x64
  KERNEL memdisk
  APPEND iso initrd=LiteTouchPE_x64.iso raw

/tftpboot/msgs/boot.msg (already done)
Displaying tftp://tftp.its.uu.se/bmc/msgs/boot.msg from 130.238.7.37

 l        Local Boot (default)
 mdtmt    Windows 10 Enterprise x64

Pxelinux is coming from syslinux.org. It is included in most Linux-distributions.

The LiteTouchPE_x86.iso is located at \\BMCIT-Common.files.its.uu.se\BMCIT-Common\MDT\Boot\LiteTouchPE_x64.iso

Configuration of router filter

TFTP is using UDP. The request to the TFTP-server is sent on port 69/udp from any port. The TFTP-server at tftp.its.uu.se (130.238.7.37) is using UDP source ports 6900-6999 for responding.

Open up UDP, both directions, from host 130.238.7.37 to your clients. Usually this is all of your subnets. Send a request for this to netsupport@its.uu.se.

Permissions for autojoin domain

The account USER\bmc-autoadmin-mdt must at least have permission to Create Computer objects in the correct OU to be able to join automatically.

Hardware support

MDT 2013 based on Windows 10 have these requirements:

Microsoft has for Windows 8.1 dropped support for CPUs without the PrefetchW-feature. This includes the Pentium D 8xx CPUs hich are used in for example many Dell Optiplex GX620 desktops. So even if they have 4 GB RAM they cannot run the installation.

Some other Dell Optiplex with the slightly faster Intel Pentium D 9xx are working fine.

Check model with wmic csproduct get vendor, version

Configure BIOS

  1. Make sure you have the latest BIOS for the computer.
  2. Press F12 or F10 or whatever to enter BIOS. It depends on the computer model.

  3. To use UEFI-mode and install from USB flash drive, select: (BEWARE: This differs from computer to computer! Only an example below!)
    • Secure boot: OFF
    • Legacy boot: OFF
    • SATA mode: AHCI (not RAID)
    • UEFI boot order: Deselect USB flash drive

  4. To use Legacy-mode and install from network, select:
    • Legacy option ROMs: ENABLED
    • Secure boot: OFF

Starting install via USB flash drive

  1. Press F12 or F10 or whatever it is to be able to select boot source. It depends on the computer model.
  2. Choose to boot via USB. Some older computers might be limited to boot from an USB2-port. USB3 might not work on older computers.
  3. Continue with installing.

Starting install via network

  1. Press F12 when starting computer to boot via Network. If the Network adapter do not show PXE-booting may have to be enabled in BIOS.
  2. Choose to start MDT by typing M D T M T and pressing ENTER

  3. This will boot the netinstallation ISO over TFTP.
    If it do not work, boot via USB flash drive instead.
  4. Continue with installing (next section below).

Clearing partitions

If the installation stops because of a previous installation attempt or if something else is weird with the partition table, previously created partitions may be cleared manually.
  1. Press F8 during installation to start a command prompt
  2. diskpart
  3. sel dis 0
  4. cle
  5. exit
Diskpart can also be used for unmounting a drive:
  1. Press F8 during installation to start a command prompt
  2. diskpart
  3. list volume
  4. sel dis 0
  5. remove all dismount
  6. exit

Continue with installing

  1. For computers in USER-AD at BMC the local administrator password is set by a GPO to a unique hash for each computer. Any locally set password will be overwritten.

    Without the GPO SetLocalPassAsMD5 the password will be set to bytgenast which means that you are responsible to CHANGE PASSWORD when the installation is done.

    Currently the algorithm looks like this: The serial number is upper case, cut to 11 characters, and padded by zeroes until 12 characters length, and then a secret password is added. The following works at the command line at macOS or Linux to create the password.

    macOS:

    echo -n SERIAL000000SECRET | md5 | head -c 12

    Scientific Linux, Ubuntu etc:

    echo -n SERIAL000000SECRET | md5sum | head -c 12






4. May I have SIMCA and MODDE for Windows please?

See also: What software applications do the university have that I can install?

SIMCA is software for multivariate data analysis.

Modde is software for design of experiments and optimization

SIMCA and MODDE are running on the same license. The license is a user license paid using Progdist (https://progdist.its.uu.se/). To run SIMCA or MODDE, first ask your license administrator to order a user license for you, then ask your local IT-support to install the software on your computer. Currently you need to use SIMCA version 15. The license server is currently handled by BMC-IT but will be moved during 2019 to central IT. The license server move will not affect your installations.

There are Zenworks bundles for SIMCA and MODDE. There are also packages for SCCM as far as we know, but ask your local IT about the installation.

The software can not be used on virtual machines (like VirtualBox or similar) due to current license limitations.

The license server for SIMCA and MODDE is running on fra.bmc.uu.se and is listening on the ports 6201/TCP and 6200/UDP.



5. How do I uninstall old Adobe software and remove old license information?

See also: How does the new Adobe Creative Cloud Named license model work?
See also: How do I change from an Adobe Device license to a Adobe Named user license?
See also: How do I sign my documents with an electronic signature?

Uninstall old software

Before you install the latest version of the Adobe software you need to remove the old software and all information about the old license from the computer.

Problem

If you uninstall old Adobe software in the above manner and then install An Adobe Creative Cloude application using a Named User license, a problem can occur with not getting the correct license loggin in to Creative Cloud.

Symptom

When logging in to Adobe Creative Cloud Desktop Application the tab "Apps" is missing. "Apps" is the tab you use for installing and updating all of your licensed Adobe CC Software.

Solution

macOS

Windows





6. What is ZENworks? How to I install applications via ZENworks application window?

See also: What software applications do the university have that I can install?
See also: How do I uninstall the Zenworks agent?

Distribution and installation of software

Micro Focus ZENworks is a computer management software.

The most used feature of ZENworks is the ZENworks application window where anyone can easily install software on client computers.

  1. Open ZENworks Application Window


  2. Start any program. If it is the first time you have to wait for the installation to finish.

Remote management session request

ZENworks can make a remote management session request, which makes it possible to do directly cooperative control of a client. The client has to make the request. (This is done together with a phone call to the person the request is sent to and not a way to initiate a request, because the listener has to be started a the other end first.)

  1. Open ZENworks Show Properties

  2. Open General under Remote Management.
  3. Open Request Remote Management Session.

Prerequisite for installing ZENworks Adaptive Agent

If you want to run ZENworks client on a computer that has not been preinstalled by BMC-IT, you have to make sure of this first:

  1. The computer has to be owned by the university.
  2. Name the computer like XXX-SERIALNUMBER for example INV-CZC133F3 for a computer with the serial number CZC133F3 at the Department of Neuroscience. This makes it easier to identify the computers.
  3. Take a backup.
  4. Install client. Ask helpdesk@bmc.uu.se for help with this.

Blissful ZENworking!





7. How to change language in Windows 7 Enterprise

See also: How to change language in Windows 10 Enterprise

Computers with Windows 7 Enterprise are installed with a default language. We install with either English or Swedish.

Install Swedish language pack

There are two ways of doing this.

Change language from Swedish to English

Microsoft Windows 7 Enterprise may change language after installation if you have more than one language installed.

(The version of Windows pre-installed (OEM) is usually Windows 7 Professional or Home. In those versions language cannot be changed after installation.)

  1. Start Byt visningsspråk or Change display language

  2. Change to English

  3. Copy settings to welcome screen and new users

  4. Click the checkboxes

  5. Restart computer

  6. Done





8. How do I install Adobe CC Complete (Photoshop, Illustrator...) in Windows?

See also: How much do Adobe Photoshop and Illustrator cost?
See also: How do I sign my documents with an electronic signature?

For Windows computers that has a Zenworks agent it is quite easy.

  1. First restart computer if it has any pending upgrades. Otherwise the installation will fail.

  2. Open the Adobe Complete application in the Zenworks window.

  3. Answer OK once.

  4. Answer OK twice.

  5. Wait a very long time (all files are around 14.5 GB) for everything to install. The files are read from a file server so you have to be connected to the university network.

  6. It is possible to open a ZENworks progress window from the status bar. Step 7 of 8 will take a very long time.

Normally in Zenworks everything may be loaded over the Internet, but in this case, since the package is so large, for technical reasons we choose to install it directly from a file server.

When installing the bundle a request for registration of licenses will be automatically sent to helpdesk@bmc.uu.se who will confirm the registration at appropriate group or department.

For Windows computers that do not run the Zenworks agent, the same package can be installed by a system administrator. Also contact helpdesk@bmc.uu.se for this.

For macOS this installation is more or less manual. Contact helpdesk@bmc.uu.se.



9. I would like SPSS on my computer.

See also: What software applications do the university have that I can install?

The current cost 2018-04-12 for SPSS is 1500 SEK/year/user. The license is per user.

Search Progdist at UU Reload

This is how to install SPSS in Windows via ZENworks and trigger license registration

  1. Open ZENworks application window and click on the SPSS 22 icon.

  2. Accept the costs involved with license registration.

  3. Wait a while for the installation to complete.

  4. You can now start SPSS from the Start menu.




10. How do I buy a new computer?

See also: What are the different PC form factors?
See also: After my employment at the university has finished, may I bring home my old computer?
See also: My computer was stolen! What should I do?
See also: My harddrive broke! Do you have any spare parts?
See also: How do I order computer accessories and peripherals?
See also: How do I order a standard computer?

Short story

Contact BMC-IT at helpdesk@bmc.uu.se and describe what you need. We have prepared a couple of standard models.

Long story

Be aware of that Uppsala University is a government facility. This means we have to obey LOU, Swedish Public Procurement Act / Lagen om offentlig upphandling / SFS 2016:1145. This means we are not allowed to go down town in Uppsala to any shop and buy a computer. Or to any web-shop.

Please read the Procurement guide.

The university has a procurement division that have prepared a web site called Produktwebben with many different computers and models. Not all are appropriate to buy even if they are listed there. Technically any group/department can order from Produktwebben, but there may be other policies at the group/department, like wanting all computers to be pre-installed or of certain models to save time (and money). Please check first.

Please note! Contact your LocalIT first! Contact helpdesk@bmc.uu.se! If you do not know what you are doing and do not follow the procedures at your LocalIT / campus / department it is up to you to solve the problems this may create. It may not even be allowed.

Over time, some things have shown to be of extra importance when considering which computer to buy:

  1. The manufacturer should have at least three years support but up to five year support.
  2. The manufacturer should have next-business-day on-site-service. If the computer breaks down it is the responsibility of the manufacturer to come to us. We do not have to send the computer in to them via mail to fix it or pay for this service. This saves a lot of time and money.
  3. The computers should not be of cheapest consumer grade but built to work for a couple of years with replacement parts available. Usually all computers with three year support (or more) are not consumer grade.
  4. Windows Home edition is not supported. We prefer reinstalling computers with Windows Enterprise. Windows Pro may be acceptable if reinstalling is not possible.

At BMC-IT we have prepared some models that we find reasonable and have tested. This means we can quickly install them with operating system (multi language Windows Enterprise or macOS), all drivers, the department printers and common applications like Microsoft Office, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, EndNote, MATLAB, Symantec Endpoint Protection, ZENworks etc.

New odd PC models (like any PC model from produktwebben) that have not been tested first cannot be expected to be easily reinstalled right away. New Mac models are fine when running the latest macOS.

More information

You can read more about purchasing equipment here:
Purchase of goods and services
Direct Award Contracts (DACs)





11. How do I use AddPrinterGUI to add printers in Windows 7/8/10 x64?

See also: How do I map a network drive via SMB on Windows?
See also: What should I think about when adding my own network printer?
See also: How do I mount SMB share in Linux?
See also: How do I connect to a file server via SMB on macOS?

If you have ZENworks on the computer

Look for the app PrintGUI in the ZENworksapplication Window and start it.

Continue below with installing the printers.

If you do not have ZENworks

  1. Access the share:

    • If the computer is connected to the Active Directory at Uppsala University (USER-AD) then go to the share \\user.uu.se\BMCI\Common
    • If the computer is NOT connected to the Active Directory then the same share can be reached at \\bmcit-common.files.uu.se\BMCIT-Common or \\uuit-nasutus.its.uu.se\BMCIT-Common
  2. Either map the drive in Windows or navigate to the paths in File Explorer.

    Here is an example from Windows 10 when we navigated to \\bmcit-common.files.uu.se\BMCIT-Common:

    Here is an example from Windows Server 2008 when we navigated to \\bmcit-common.files.uu.se\BMCIT-Common:

    Here is an example how it looks like in Windows 7 when we navigated to \\user.uu.se\BMCI\Common:

  3. Enter the directory called Apps_Printers_PC. There should be a file called AddPrinterGUI.exe. Open it.

  4. You really want to start it.

Installing the printers

The application shows a list of printers. The list is different depending on what subnet (department) your computer currently is located (or computer name). To view all printers in the application click on All but usually you don't need to since all printers you have access to should show up in the list.

Choose your printer and install it by double clicking. Wait a moment for it to install.

You have to be local administrator to add a printer.

If your printer do not show up in the list

If you want printers added to the list, look in the file PrinterList.txt to understand the format, then e-mail the printers you want added to helpdesk@bmc.uu.se or tobias.holm@bmc.uu.se.

AddPrinterGUI and the drivers installed with AddPrinterGUI are only available in English.

The full list of printers

The full list of printers that AddPrinterGui is using is stored in the file PrinterList.txt in the same folder.



12. Please help with installing the software Origin!

See also: What software applications do the university have that I can install?
Origin is a proprietary computer program for interactive scientific graphing and data analysis. It is produced by OriginLab Corporation, and runs on Microsoft Windows.

Read more about Origin (software) at Wikipedia.

Uppsala University has (via the Department for Chemistry, the Department of Physics and Astronomy and the Department of Engineering Sciences) a floating site-license for Origin for 200 simultaneous users.

Download for Uppsala university, go to http://www.uu.se/goto/origin.

For questions or support contact support@angstrom.uu.se.

The easiest way to install is using Zenworks Applications.






13. How do I uninstall the Zenworks agent?

See also: What is ZENworks? How to I install applications via ZENworks application window?

Zenworks is used for these major reasons:

  1. Do automatic installation of software and settings when the computer is deployed. Some of the effort in this is shared all over the university.
  2. May be used for remote interactive control by user request.
  3. Self-service installation of software by the users, even without local administrator privileges, and far away from the university network over the Internet.
  4. Do inventory. This may save a lot of time when we really need to find out exactly how many copies of a certain program are installed on the computers.

The Zenworks agent load on the computer is not much on a modern computer, but if the computer is very old and slow there are a chance to notice a performance impact. In this case you might want to uninstall the Zen agent even though this will increase the load of your local IT-support. There are often other better ways of speeding up the computer:

  1. Make sure the computer has enough RAM. Upgrade to at least 8 GB RAM so that all programs fit in memory.
  2. Replace HDD with SSD. Solid state drives are a lot faster than rotating hard disk drives.
  3. Reinstall Windows. Windows-computers seem to get slower and slower over time. An extreme example was Windows Update in Windows XP that got glacially slow over time. This has been improved with later versions of Windows but it still exists.

In the Zenworks console

Anyway. The Zenworks agent is protected from uninstallation by the settings in Zenworks. A system administrator (contact helpdesk@bmc.uu.se) has to open the client in the Zenworks console, open Settings, open Device Management, open Zenworks Agent, choose Override the System settings and enable the option Allow users to uninstall the ZENworks Adaptive Agent.

On the computer

  1. You have to be local administrator on the computer.
  2. Refresh the Zenworks agent in the task bar.

  3. Then on the computer open Programs and Features

  4. Find the Zenworks client and choose uninstall.

  5. Check the box Local uninstallation only.

  6. Do not keep anything. Do not retain CASA.

  7. Ok, go ahead...

  8. Wait for the Zenworks Uninstaller to complete.

  9. It will probably complain about not being able to remove everyting, but just go ahead and restart when done.

  10. Uninstall done.




14. How do I merge PDF documents with PDF-Xchange in Windows?

See also: What software applications do the university have that I can install?
See also: How much do Adobe Photoshop and Illustrator cost?
See also: How do I merge documents with Preview in macOS?
See also: How do I convert EPS to PDF in Windows and macOS?
See also: What about the quality of a created PDF document?
  1. Install PDF-Xchange PRO via the ZENworks Application Window:

  2. Wait for it to install.

  3. Opening the Zenworks Progress window by right clicking on the ZENworks icon in the mini-taskbar show the installation progress. This is optional.

  4. PDF-XChange will launch directly when installation is done. It will ask you if you want to use it as a default PDF application. You can do that, but it is optional.

  5. Start from the menu File (Fil) - New document (Nytt dokument) - Combine Files into a single PDF...

  6. Pick Add Files (Lägg till filer...). You can choose several at the same time.

  7. Press OK. You now have the new document in PDF-Xchange.
  8. Click the Save icon or Save as... (Spara som...) in the menu.

  9. Pick a name and click Save (Spara). The documents should now be merged in the new file.
  10. Done!




15. How to use WinSCP to access files over SCP on Windows

SCP is encrypted making this a relatively secure way to access files even from home or over WLAN (wireless network).

  1. Download and install WinSCP from http://winscp.net/eng/download.php or open it in ZENworks application Window.
  2. Login on the server, in this example neuro-l2.neuro.uu.se using your username and password A.

  3. Accept the host key.

  4. Access your files. This is your home directory. If this is on a file server where the group store data. you should not put stuff here.

  5. Change directory into the share for your group. On this particular server the shares are located in /data/hl, /data/kl2 etc. Go here by clicking on the / in the location and then on data.

    Or click on this little icon first and then on data.





16. How do I install EndNote?

See also: What is the cost for EndNote? What is Zotero? And Pages?

To do a manual installation of EndNote, contact helpdesk@bmc.uu.se. Also get approval from the one with the money.

EndNote can be installed via ZENworks in Windows, just click on icon in ZENworks application window like this. An email will be sent to helpdesk@bmc.uu.se who will arrange licensing.

Accept the cost:





17. How do I start Primula? (or install a new version)

  1. Open Zenworks Application Window

  2. Find the Pimula Icon in the ZENworks Window

  3. Doubleclick to start. If this is a new version you have to wait a bit for it do download and install first.

  4. Next time, Primula can be started from the Start Menu in Windows. Primula has an automatic upgrade function, but it does not always seem to work. To install a new version, follow this instruction again.

This documentation is covered by GNU Free Documentation License. 34 ms