Frequently Asked Questions - BMC-IT


windows ubuntu macos xibo network zenworks android storage
  1. How do I transfer my personal files to Argos storage?     [jump in page]   2021-04-01
  2. What is Argos?     [jump in page]   2021-03-01
  3. How do I save to my storage at Argos?     [jump in page]   2021-03-01
  4. How do I order a personal storage at Argos?     [jump in page]   2021-03-01
  5. How do I order a group storage at Argos?     [jump in page]   2021-03-01
  6. How do I manage access to a group storage at Argos?     [jump in page]   2021-03-01
  7. We need more storage! Do you have a file server we can use?     [jump in page]   2020-07-01
  8. What are the recommendations for buying a new mac?     [jump in page]   2020-05-12
  9. What are the recommendations for buying a new mac?     [jump in page]   2020-05-12
  10. What do I do with old computers or phones?     [jump in page]   2019-08-27
  11. What should be done to introduce a new system administrator at BMC?     [jump in page]   2019-07-10
  12. How do I take backup of the data on my computer?     [jump in page]   2019-05-29
  13. How to use the IBM Spectrum Protect (Tivoli Storage Manager aka TSM)     [jump in page]   2019-05-29
  14. What is Rrsync (restricted rsync)? How do I access PCFS storage over rsync?     [jump in page]   2019-03-14
  15. How do I map a network drive via SMB on Windows?     [jump in page]   2019-03-08
  16. How do I connect to a file server via SMB on macOS?     [jump in page]   2019-03-01
  17. We have a server, where should we put it?     [jump in page]   2019-02-25
  18. My Windows computer is running out of storage. What is using it?     [jump in page]   2019-02-13
  19. Where do I store my data? How do I take backup?     [jump in page]   2019-01-22
  20. What about the GDPR?     [jump in page]   2019-01-11
  21. Do you have a virtual machine (server) I can use?     [jump in page]   2019-01-11
  22. How do I mount my home directory or shared storage at HNAS?     [jump in page]   2018-12-21
  23. How does the new Adobe Creative Cloud Named license model work?     [jump in page]   2018-12-10
  24. How do I send a large file to someone outside (or inside) the university?     [jump in page]   2018-10-16
  25. What are the bitrates for different digital video quality?     [jump in page]   2018-06-13
  26. What is ransomware and CryptoLocker?     [jump in page]   2018-03-23
  27. How do you secure delete data from the computers and servers?     [jump in page]   2018-01-11
  28. How do I get deduplication to work in Linux?     [jump in page]   2017-12-12
  29. My Android device is running out of storage. What is using it?     [jump in page]   2017-12-12
  30. What is the point with the zone files.uu.se?     [jump in page]   2017-12-07
  31. What is the cost of a PC file server?     [jump in page]   2017-06-02
  32. My mailbox is full! What do I do?     [jump in page]   2017-05-31




1. How do I transfer my personal files to Argos storage?

See also: What is Argos?
See also: How do I order a personal storage at Argos?
See also: How do I order a group storage at Argos?
See also: How do I manage access to a group storage at Argos?

The old BMC storage service (HNAS) is outdated and will eventually be cancelled. University IT Services recommends all users to move their data to a personal storage and/or a group storage at Argos.
  1. To create your personal storage space, follow the instructions at the Rudbeck portal (if working from home you first need to connect using VPN):
    https://my.rudbeck.uu.se/guides/Storage;How+to+order

    Most users have 100 GB of free storage. If you need more space it’s available for a fee. To expand your storage space, follow these instructions:
    https://my.rudbeck.uu.se/guides/Storage;Managing+a+storage+space

    Info: Personal Storage have a size limit of 250 GB. If you need more, create additional Group Storage (up to 250 TB storage area).

  2. To access your personal storage, follow the instructions at the Rudbeck portal. If working from home you first need to connect using VPN.
    https://my.rudbeck.uu.se/guides/Storage;How+to+access

  3. Windows users (Mac users can SKIP THIS STEP):
    If Offline Files is activated on your computer, the "Desktop" and "My Documents" folders are synchronized to the old server (HNAS).
    In this case it’s important that you check for sync conflicts before you move files or you could lose important data.
    Check the SyncCenter icon in the taskbar. <--- If you have this icon in your taskbar, you have Offline sync enabled on your computer!
    If it’s got warning signs there are problems that need to be fixed.
    To fix Offline sync problems: Right click on the icon and choose "View sync results" to examine and resolve the sync conflicts.
    Read more about managing Offline files and sync conflicts here:
    https://it.bmc.uu.se/faq/?q=offline.files&t=sync

    IMPORTANT REGARDING SYNCED COMPUTERS: If you have a Offline sync enabled computer, DO NOT SAVE ANY DOCUMENTS in "Desktop" or "My Documents", until your computer have been disconnected from the Offline sync. If you save files in those folders, they might BE DELETED when the computer disconnects from the Offline sync. To disconnect the computer you need to connect it using a network cable at UU campus, but first BMC-IT have to move your computer in AD to a "Local Storage" OU.

    INFO: If you get error messages like those below you probably need to take your computer to an UU campus (like BMC), connect the computer using a network cable, and then reboot the computer.

  4. Move your files to your new personal folder at Argos. If you leave copies (at HNAS, "Desktop" or "My Documents") it could be a source of confusion for which files are the accurate ones. They will also take up space which leads to unnecessary costs for your department.

  5. If you save files on your computers local hard drive, in example on the Desktop or in the Documents folder, they will NOT be automatically synced or backed up to Argos. If your computer crashes, breaks, or gets stolen those files could be lost forever. If you have sensitive data it could end up in the wrong hands. ALWAYS save your important files in your personal Argos folder.

    Do NOT use your local hard drive (i.e. "Desktop" or "My Documents") as your primary storage!




2. What is Argos?

See also: How do I map a network drive via SMB on Windows?
See also: How do I order a personal storage at Argos?
See also: How do I order a group storage at Argos?
See also: How do I manage access to a group storage at Argos?
See also: Where do I store my data? How do I take backup?

What is argos?

"Argos" is the name of a secure server storage that is provided by Rudbeck-IT. Keep your data safe by storing your personal and group data there. Use the links above to read about how to order storages and use them.


Protection levels


Addresses

macOS
Personal storage:smb://argos.rudbeck.uu.se/MyFolder$
Group storage:smb://argos.rudbeck.uu.se/MyGroups$
Windows
Personal storage:\\argos.rudbeck.uu.se\MyFolder$
Group storage:\\argos.rudbeck.uu.se\MyGroups$




3. How do I save to my storage at Argos?

See also: What is Argos?
See also: How do I order a personal storage at Argos?
See also: How do I order a group storage at Argos?
See also: How do I manage access to a group storage at Argos?
See also: How do I map a network drive via SMB on Windows?

Save your data on the server Argos in a Personal or Group Storage. Before you can do that, you need to order the storage. Go to: “https://my.rudbeck.uu.se” and log in with your university ID and password A and order it there. Make sure to select a security level that matches the group's policy. For the Personal Storage, 10 GB is pre-paid for. If you need more, you need to enter a reference code for where to place the cost. Ask your group leader for the correct reference code. Also, ask your group leader for your Group Storage address.

macOS

To connect to your personal storage and group storage used for collaboration click on “Connect to Server…” in the menu “Go” in Finder and enter the server address in the address input field:

Click on the plus sign click in the lower left corner to save the server address as a favorite.

Windows

To connect to your personal storage and group storage used for collaboration enter the server address in the address input field of the explorer window and press ENTER:

You can right click on a folder and select “Pin to Quick access” to make a shortcut in the Quick access tab on the left side of the Explorer window.





4. How do I order a personal storage at Argos?

See also: What is Argos?
See also: How do I order a group storage at Argos?
See also: How do I manage access to a group storage at Argos?
Follow the guide at the portal “My Rudbeck” to order a personal storage. Payment
If you have a voucher with prepaid storage that you want to use, click on the voucher alternative.

If you don’t have a voucher, or if you want to have more space than the voucher pays for, click on the alternative “No Voucher” and enter a Payment Code (usually the reference code for the group ), for where to place the cost for the storage.





5. How do I order a group storage at Argos?

See also: What is Argos?
See also: How do I order a personal storage at Argos?
See also: How do I manage access to a group storage at Argos?

The group leader (or designated person) can create a group storage on his/her own. Follow the guide at the portal “My Rudbeck” to order a group storage.

Storage Title
Protection level (level of security for your group folder)

Check your group policy for which level of security you should choose.

Payment

If you have a voucher with prepaid storage that you want to use, click on the voucher alternative. If you don’t have a voucher, or if you want to have more space than the voucher pays for, click on the alternative “No Voucher” and enter a Payment Code (usually the reference code for the group), for where to place the cost for the storage.






6. How do I manage access to a group storage at Argos?

See also: What is Argos?
See also: How do I order a personal storage at Argos?
See also: How do I order a group storage at Argos?
Follow the guide at the portal “My Rudbeck” to manage the access to your group storage. Remember to make one user "Admin" (probably you).



7. We need more storage! Do you have a file server we can use?

See also:
See also: How do I mount my home directory or shared storage at HNAS?
See also: How do I map a network drive via SMB on Windows?
See also: What is the cost of a PC file server?
See also: Backing up via Rsync to ZFS or Btrfs snapshots
See also: How do I use an Apple AirPort Time Capsule?
See also:
See also: What about the GDPR?

RBL-IT EMC Isilon file server (Argos)

K R T
331

(The KRT-value 332 requires Gold-level.)

Everyone at the university may use the Rudbeck-IT file servers running EMC Isilon. Technical Specifications Guide - Dell EMC Isilon OneFS and IsilonSD Edge.

For ordering please contact RBL-IT helpdesk@rudbeck.uu.se with this information:

Connect use Windows: \\argos.rudbeck.uu.se\MyGroups$

Connect use Mac OSX: smb://argos.rudbeck.uu.se/MyGroups$

UUIT HDS NAS file server (HNAS)

SERVICE WILL BE DISCONTINUED. MIGRATE TO OTHER STORAGE.
K R T
332

The university has a common file server service run by IT-division running Hitachi NAS called file area (filarea)

BMC-IT PC file server (PCFS)

SERVICE WILL BE DISCONTINUED. MIGRATE TO OTHER STORAGE.
K R T
221

The PC file server storage service is a cost-efficient storage solution for mostly high volume archive data. It is built of commodity PC hardware (which means the hardware can be replaced with equipment from other vendors) and open source software (no hidden costs or support agreements). This gives us freedom and a low price but it also means that we are on our own.

The concept is from around 2010 where it was used for two departments. The service was originally built in 2016 for users at BMC who do not have to own their storage but since it is self-sustained it may be used by everyone at the university.

The setup is fully documented in SOP - Install PC file server, SOP - Common service PC file server and SOP - Rsync backup to Btrfs snapshots. This means you can set up a very similar setup using the same concept on your own if you want to.

UPPMAX

K R T
???

Uppmax has storage which is free if you have applied for and been granted resources. Please go to www.uppmax.uu.se to figure out what UPPMAX can do for you.

SUNET Box

K R T
222

SUNET Box is not a normal file server but rather a cloud service that can be used for storage. Be aware of that safe to store some personal data but not sensitive data. Read more about SUNET Box.




8. What are the recommendations for buying a new mac?

See also:
See also: What's the name of the connector?

General information
Always talk to UIT before ordering a computer. That way, we minimize the risk of problems after the products have been delivered.

Apple Device Enrollment Program (DEP)
The university is part of Apple's Device Enrollment Program (DEP). When ordering a new macOS computer, you also need to order a DEP registration. To add a computer to the university Apple Device Enrollment Program (DEP) you need to place an order in Produktwebben.

About accessories
Apple has switched to using only USB-C as interface for their MacBooks, which means that old adapters no longer work. There are adapters that convert to USB-C, but the cost is about the same as getting new ones, so we suggest that you replace the adapters to follow Apple's recommendations.

You should think about whether you want a docking station on your desk or not. It reduces the number of adapters you need to connect each day. You probably need one or more adapters anyway (e.g. Apple Multiadapter HDMI and/or VGA) for your computer bag, for when you have to present something and need to connect the computer to a projector.

In addition to this, Mac users should always have an external hard drive that backs up the entire computer with TimeMachine. This hard drive should always be connected to the computer on the desk and then stored in a safe place when not in use. Don't bring it when travelling!

Please note that all prices mentioned below are subject to change!

Computer
We recommend at least Intel Core i5 with 16 GB RAM and 256 GB SSD storage or better.

Display adapters

Docking station

Network adapters

If you don’t want a docking station you need a network adapter to connect to the department network.

Display

Keyoard

Mouse and trackpad

External disk

To use with local TimeMachine backup

Lock