The different organisations at the university have different level of service in order to fullfull their missions on a cost-efficient way.
UUIT (IT-division) provides highly available services for the whole university.
BMC-IT is focused on providing great services for the people at the campus and is trying to keep it simple and durable.
UPPMAX is providing the best high-performance computing environment available, but is neither focused on high-availability nor user-focused service (not the individual users, but as a collective of course).
|Server room cooling||Redundant with backup (BMC-hall)||Non-redundant|
|Server room fire extinguisher||Yes||Yes|
|Server room power||Dual redundant UPS. Backup diesel power generator. Dual power to each rack.||Non-redundant, UPS on critical systems|
|Server room network||Redundant routers, in general non-redundant top-of-rack switches but redundant etherchannel to clients via flexstacked switches also available||Non-redundant (redundant core network)|
|Server room stand-by personel in-house||Yes||No|
|Server room stand-by personel external techician (power, cooling)||Yes|
|Stand-by decision making personel, possible to order in technical personel||Yes||No||No|
|Stand-by technical personel||No||No||No|
|Vacation spread out so that somebody always on duty during work hours||Yes||Yes||Yes|
|All systems maintained by a group (not individuals)||Yes||Usually, but with a primary responsible person and contact||Yes (Primary and secondary contact)|
|Somebody among the contacts or responsble for a service always on duty. (Not vacation on the same time)||Yes||No||No|
|Redundant storage systems which handle partial failure gracefully||Yes (HNAS)||Yes|
|Simple and small storage system with faster full restore||No||Yes (PCFS)||No|
|Maintenance window adapted to individual user groups||No||Yes||No|