Local ITThis may be you, your department, BMC-IT or client support at UUIT or any other organisation at the university, depending on where you work.
UUITContact Domainmaster (DNS/DHCP/TFTP), Netsupport (Network), IRT (Security) or UU helpdesk (everything else).
These reflect how it is usually done, but are not carved in stone
|Install a new network socket (or move an existing network socket)||Installation of a new socket costs around 3000 SEK for a double
socket. It depends on the amount of work. Several sockets in one room
is less work (cheaper) per socket than one single socket. Please write the
following information in the mail:
If you want to connect the network sockets to the network (and not only telephone) then also supply:
|Install a new fiber network socket||Installation of a new socket costs around 8000-10000
SEK SEK for a double socket with two single-mode fiber
connections. In total the cable has four fibers. The
cost depends on the amount of work. Several sockets in
one room is less work (cheaper) per socket than one
single socket. Please write the following information
in the mail:
If you want to connect the network sockets to the network then also supply:
If you want to connect the fiber somewhere else at the university let us and Netsupport know what your plans are.
|Directly connect two network sockets||Two network sockets connected to the same cross connect cabinet may be directly connected with two patch cables in the cross connect cabinet. Just send an email to firstname.lastname@example.org with the network socket and cross connect cabinet identifiers.|
|New power socket||Talk to Bo Ejdesjö at BMC. Will cost money. Hyresgästanpassning.|
|New pillar with power and network sockets||Talk to technical service at BMC. Free of charge AFAIK.|
|All about fixed telephone||Talk to teleservice at university. Will cost money.|
Activate Network Socket (¶)
|BMC-IT does the cross connect cabinet patching and requests VLAN
Please write the the following information in the mail. (Read more in FAQ on how the network sockets are identified. If you do not know the VLAN maybe you have other equipment that using that VLAN? Send the IP- and/or MAC-address of that equipment and we can look it up.)
|Deactivate network socket||Send a message to BMC-IT with the following information in the
mail. (Read more in FAQ
on how the network sockets are identified.)
|Change VLAN in an already activated socket||Send the request to BMC-IT. Please write the following information in the mail:
||UUIT Netsupport will do the configuration of VLAN in switch.|
|Server room access in D11:0||May give temporary guided access||Contact UUIT for permanent access to your rack|
|Faster network||Upgrades to 1 Gbit/s are available in most cross connect
cabinets. Request upgrade from Fast Ethernet to Gigabit by sending a mail to email@example.com with the following information written in the mail:
||If you need 10 Gbit/s contact BMC-IT together with UUIT Netsupport. This is available in a few cross connect cabinets.|
|Order a new VLAN/subnet||First find out how many IP you need
(Remember to fix DNS and perhaps DHCP, router filter settings, and possibly perimeter firewall settings)
|BMC-IT may be aware of spare ranges or networks on the way of being decomissioned that can be reused. We do not want to create a lot of small VLANs if not needed.||Contact UUIT Netsupport to get new subnet and VLAN assignments|
|Campus router filter settings (Cisco)||Figure out what you need||And let UUIT Netsupport configure the router filter|
|University perimeter firewall settings (Fortigate)||Figure out what you need||And let Security Division configure the firewall|
|DNS||Local IT can do this but should not.||Use the BlueCat IPAM system at UUIT.|
|DHCP||Local IT can do this but should not.||Use the BlueCat IPAM system at UUIT.|
|TFTP / PXE-boot||Local IT can do this||Use the UUIT TFTP-server.|
|Finding a rogue computer||The responsibility belongs to Local IT||Arpwatch service is available.||Manual check in router and the Upunet Tracking Database (NetDB) service|
|Finding used and unused IP-addresses||Keeping track of who is using what. Registration and removal of IP in DNS.||Arpwatch service is available.||Manual check in router, Bluecat (IPAM) and the Upunet Tracking Database (NetDB) service|
|Router and uplink bandwidth||Linkstatus graphs available for BMC||Netstat graphs available for UU|
|Magic network problems||Contact your Local IT||And then let Local IT contact UUIT Netsupport|
|My windows server does not work||Contact your Local IT|
|Eduroam do not work on my client or in general||Local IT may help with client configuration||Broken wireless hotspots should be reported to UUIT Netsupport|
Wireless (Eduroam) coverage is low in some rooms or corridors (¶)
|Contact BMC-IT to discuss what can be done. All office corridors
should have coverage, or at least they originally had. Over the years
more and more equipment is using the wireless network or the free frequencies used by the wireless network for different purposes.
||UUIT Netsupport may together with BMC-IT install new wireless hotspots. This may cost money. All public rooms for students should have coverage.|
|I need a network cable||Contact your Local IT|
|The IRT-group has disconnected my computer from the Internet!||Contact your Local IT to fix your computer||Let the Local IT contact the IRT-group to open the router filter when computer is fine.|
|My Internet do not work! Help!||Check how to find the cause of the problem here. Finding configuration problems in the local computer is a job for Local IT.||If it should work but get no link then perhaps switch port is broken. Contact firstname.lastname@example.org.
If a network port has been unused (no link) for over 300 days the switch port may reused for something else. If you want unused connectors to keep being active you have to use them from time to time. This counter is automatically reset in the switch so the network socket just has to be connected with an active link for a short time.
|This might be a magic network problem. Then contact UUIT Netsupport.
Sometimes the Security division may have blocked an IP. So if a specific IP do not work but others do then this may be the case. This may have happened years ago when an old unpatched computer was using that IP.