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15. Why isn't my new GraphPad license working?

See also: GraphPad Prism, what does it cost?

Problem

I have ordered a license for GraphPad Prism and when I was told that it had been distributed to my computer I installed the software from Managed Software Center on my macOS computer. I gettarting the software I get an error message saying that the licene is old.

Symptom

When starting GraphPad I get an error message stating that the license is to old.

Solution

If you have installed a trial version of GraphPad Prism before installing a universite licensed version, you need to remove the license file for the trial version before you can activate the university license.

If you already tried installing GraphPad Prism via Managed Software Centre before you removed the file above.



 

This entry graphpad.error was last modified 2020-04-21

   

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