ProblemSome users experience problems with doing an online searchin EndNote X7.2 and later on macOS.
When trying to do an online search, an error message displays: "Error reading records."
SolutionEndNote states that resetting the EndNote preference settings can resolve the issue:
- Open EndNote.
- Click the "EndNote" drop down menu next to the Apple and choose "Preferences..."
- Highlight "Display Fields" the left side, then press the "EndNote Defaults" button at the bottom.
- Do the same with each of the other Preference options except for "Change Case," "Reference Types" and "Sync."
- Click Save.
- Close the Preferences.
Once this is done, Quit and restart EndNote to try the search again.