79. EndNote error says "Error reading records.", when I do an online search in PubMed.
Problem
Some users experience problems with doing an online searchin EndNote X7.2 and later on macOS.Symptom
When trying to do an online search, an error message displays: "Error reading records."
Solution
EndNote states that resetting the EndNote preference settings can resolve the issue:- Open EndNote.
- Click the "EndNote" drop down menu next to the Apple and choose "Preferences..."
- Highlight "Display Fields" the left side, then press the "EndNote Defaults" button at the bottom.
- Do the same with each of the other Preference options except for "Change Case," "Reference Types" and "Sync."
- Click Save.
- Close the Preferences.
Once this is done, Quit and restart EndNote to try the search again.