15. How do I uninstall old Adobe software and remove old license information?
Uninstall old software
Before you install the latest version of the Adobe software you need to remove the old software and all information about the old license from the computer.
- Uninstall your old software via your computer’s self service portal for installing software:
- macOS: Managed Software Center (or manually via /Applications/Utilities/Adobe Installers)
- Windows: ZENworks Application (or manually via the control panel)
- Clean the system by running ”Adobe CC Cleaner Tool” to make sure that all information about the old software is removed before trying to install the new software with your new license.
- Additional information from Adobe about how to successfully uninstall Adobe CC software and clean the system:
Problem
If you uninstall old Adobe software in the above manner and then install An Adobe Creative Cloude application using a Named User license, a problem can occur with not getting the correct license loggin in to Creative Cloud.
Symptom
When logging in to Adobe Creative Cloud Desktop Application the tab "Apps" is missing. "Apps" is the tab you use for installing and updating all of your licensed Adobe CC Software.
Solution
macOS
- Delete the file: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
sudo rm "/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml"
- Close all running Adobe CC applications and then restart the Adobe CC Desktop Application.
- Now, the "Apps" tab should be visible.
Windows
- Delete the file: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
- Close all running Adobe CC applications and then restart the Adobe CC Desktop Application.
- Now, the "Apps" tab should be visible.