Frequently Asked Questions

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15. How do I uninstall old Adobe software and remove old license information?

See also: How does the new Adobe Creative Cloud Named license model work?
See also: How do I change from an Adobe Device license to a Adobe Named user license?
See also: How do I sign my documents with an electronic signature?

Uninstall old software

Before you install the latest version of the Adobe software you need to remove the old software and all information about the old license from the computer.

Problem

If you uninstall old Adobe software in the above manner and then install An Adobe Creative Cloude application using a Named User license, a problem can occur with not getting the correct license loggin in to Creative Cloud.

Symptom

When logging in to Adobe Creative Cloud Desktop Application the tab "Apps" is missing. "Apps" is the tab you use for installing and updating all of your licensed Adobe CC Software.

Solution

macOS

Windows



 

This entry adobe.uninstall was last modified 2019-06-05

   

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